SUMMARY: Serves as the principle assistant to the Site Security Manger in providing security services and related operations to the Microsoft Data Center. Job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, scheduling, system monitoring, log maintenance, access rights maintenance, and training. 

ESSENTIAL FUNCTIONS: 

1. Serves as primary point of contact to data center Management and security personnel when the Site Security Manager is unavailable. 

2. Trains and certifies all new security personnel and maintains required training documentation. Coordinates with the Training Manager and with the local supporting Securitas Branches as needed. 

3. Ensures all Responders and Control Room Supervisors adhere to policies and Standard Operating Procedures. 

4. Acts as Responder or Control Room Supervisor in periods of increased activity or in the case of absent staff. 

5. Maintains and troubleshoots on-site security technology. 

6. May support other critical infrastructure sites. 

7. Recommends corrective actions for security staff to the Site Security Manager. 

8. Assists with the delivery of counseling and corrective action as directed by the Site Security Manager. 

9. Assists with scheduling, site equipment inspections, and audit compliance. 

10. Conducts recurring audits and prepares and submits critical and confidential information directly to client management team. 

11. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures. 

 The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

 All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 

 Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. Securitas Security Services USA, Inc. Microsoft Account | Job Description Last Revision: March 2012 

 In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 

 All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. MINIMUM QUALIFICATIONS AT ENTRY: Additional qualifications may be specified and receive preference, depending upon the nature of the position. MINIMUM HIRING STANDARDS: 

 Must be at least 18 years of age.  Must have a reliable means of communication (i.e., pager or phone). 

 Must have a reliable means of transportation (public or private).

  Must have the legal right to work in the United States. 

 Must have the ability to speak, read, and write English.

  Must have a High School Diploma or GED.

  Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. 

EDUCATION/EXPERIENCE: Associate’s Degree and 4 or more years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Experience in staff supervision desired. COMPETENCIES (as demonstrated through experience, training, and/or testing):

 Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. 

 Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. 

 Knowledge of 24x7 security operations and procedures. 

 Knowledge of supervisory practices and procedures. 

 Skill in staff supervision, including assigning work and providing training and discipline.

 Ability to arrive at logical conclusions with input derived from multiple sources. 

 Ability to determine courses of action based on detailed written instructions. 

 Ability to provide positive direction and motivate performance. 

 Capable of learning a variety of security and safety devices and controls. Securitas Security Services USA, Inc. Microsoft Account | Job Description Last Revision: March 2012 

 Ability to track and maintain schedule assignments. 

 Ability to maintain professional composure when dealing with unusual circumstances. 

 Advanced computer skills are mandatory. 

 Strong Oral and written communications skills. Must be able to read, write, and understand English.

 Strong customer service and service delivery orientation. 

 Ability to interact effectively at various social levels and across diverse cultures. 

 Ability to be an effective leader and member of project teams. 

 Ability to take initiative and achieve results. 

 Ability to carry out multiple assignments concurrently. 

 Ability to adapt to changes in the external environment and organization. WORKING CONDITIONS (Physical/Mental Demands): With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 

 Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. 

 May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 

 Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.  May be required to work overtime without advance notice. 

 Required ability to handle multiple tasks concurrently. 

 Keyboarding, basic computer usage and operating controls.

 Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.  Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. 

 Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. 

 Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. 

 Close vision, distance vision, and ability to adjust focus. 

 May be required to use vehicle in the performance of duties. 

 On occasion may be required to perform stressful and physical activity. 

 Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.

EOE/M/F/Vet/Disabilities